We had NO idea what an IEP was except for what we read online. The task of getting one seemed absolutely daunting. Shannon was knowledgeable, compassionate, efficient and responsive. If I ever had any questions about how this process worked she was available. She made us feel confident that we would get the services that my daughter required. During school meetings she conveyed our concerns, asked for explanations and really advocated wonderfully for our daughter. One of the many wonderful things about working with Shannon was the wealth of information she gave us to continue to advocate for her. Our family is forever grateful for helping us become our daughter’s best advocate.